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Delivery Information

We believe in best customer services at Mortuary Equipment Direct.


In order to maintain our services in a well organised way, we have now optimised our delivery departments completely. Our delivery team specialises in handling all sorts of products efficiently and with much expert care. You can be sure that your product is in the best possible hands, In order to optimise delivery better we have categorised our delivery in the following two sections;


Refrigeration Mortuary Section:


We offer a Free Standard Delivery with all our mortuary products, a Standard delivery consist of 3 to 5 working days between 08:00 and 18:00. We do offer a Next Working day & timed delivery services for UK Mainland only, however a small extra charge will be applicable on all timed & next day deliveries. For all other questions regarding delivery please feel free to contact us.


Note: It’s important that you leave your refrigerated pharmacy unit unplugged up-till 6 hours after receiving delivery in order for the gas & compressor oil to settle down.


We can consider deliveries to Ireland, Jersey, Isle of Wight etc, however its recommended to contact us to find out the delivery charges ( in some events delivery can be organised for nearest ports by special arrangements), for all inquiries regarding delivery to Ireland please call us.


A small extra cost can be asked for delivery to the ground floor premises, unpacking and position of the desired refrigerated product at your desired place (Packaging will also be removed in such event).


Depending on the nature of the order i.e. Larges & Heavy items, we do use different couriers companies around UK to get your order delivered in time.


THE MAJORITY OF OUR DELIVERIES ARE MADE ON 18 TON VEHICLES (these are around 4m/13ft high and 11m/36ft long, approximately the size of a double-decker bus).


It’s recommended to let us know about any parking restrictions before placing an order with us, any Parking Permit raised in such an event shall be customer’s responsibility. If you are unsure of your condition please feel free to call us in order to get your delivery in time. Please note, unpaid parking permits / tickets can result in cancellation of your warranty.


Abortive Delivery charges will be applicable in the event of a refused delivery due to customer’s restrictions i.e. not present, back door deliveries, stairs, basements etc, if you are unsure please feel free to contact us, we are more than happy to help you.


Standard Delivery [UK mainland]:

In our standard delivery service a confirmation call will be made to yourself to confirm your order & delivery with you. Depending on the nature of your order you will be provided kerbside or Ground floor delivery service. Clear access to site is however required to make such possible. Our deliveries are attempted between 08:00 and 18:00 hrs Mon to Fri.


Next Day Delivery [UK Mainland]:

We do offer next day delivery services on various fridges which will be accompanied by a two man crew as a pavement drop option and will be attempted during 8:00 to 18:00 hrs. A confirmation call will be made to you on placing an order. Delivery will be attempted regardless your phone is answered or not, please ensure your provide the best contact number to reach you upon order. Aborted charges / Re-delivery charges will be applied in case of refused / aborted delivery. If you are uncertain about your conditions please call us.


Northern Ireland Delivery:

With some of our products we can offer a two day delivery service which will be accompanied by one man crew and as a pavement drop option only. (Offshore Islands are not included here).


Republic of Ireland Delivery:

With some of our products we can offer three day delivery service which will be accompanied by one man crew and as a pavement drop option only. (Offshore Islands are not included here).


Special Delivery:

We can also offer timed delivery i.e. am and pm deliveries, such deliveries can be arranged on a private hire vehicle or if you have any other delivery requirement please feel free to contact us.